Disney World Customer Service- How to Call Disney, FAQs, Tips

A vacation to Walt Disney World can be one of the most amazing and magical trips that you ever take. However, when it comes to vacations, sometimes help is needed. Vacations to Walt Disney World are no exception.

Whether you’re a first timer or a frequent visitor, you’ll most likely come across something that you need assistance with or have a question that needs answered. When this happens, don’t feel bad! It happens to us all at some point. Plans change, things come up, and sometimes things are unclear and confusing. It’s ok! Disney World has an amazing Customer Service team in place for this exact reason.

I’ve visited Disney World many times over the years and through those years, I’ve contacted Disney World Customer Service numerous times for various reasons. I even got in touch with them about my most recent trip! In this article, I’m going to discuss everything you need to know about Disney World Customer Service; what they can help you with, how to get in touch with them, when you can contact them, and what it's like getting their assistance. My hope is that when you’re done reading this, you won’t have any reservations about reaching out to Disney World Customer Service when you need help with any aspect of your magical vacation!

Discount Disney World Tickets

While the members of Disney World Customer Service can assist you with various aspects of your vacation, so can our friends over at Get Away Today! When it comes to theme park tickets, Get Away Today can offer you Disney World tickets at the lowest price possible. As a Disney-approved reseller, Get Away Today is able to sell their tickets at prices that can’t be beat!

However, their services go beyond selling tickets. They can also assist you with the planning of your Walt Disney World vacation. You can’t go wrong with Get Away Today’s services. Before booking your trip, you will be provided with a free quote. Your trip can be booked for as little as $200 down. You can then use their Layaway Program to pay your remaining balance at your own pace!

After booking a Disney World vacation package with them (a resort stay of 2-nights or longer along with theme park tickets), you’ll receive concierge level services at no additional cost to you! When you book with Get Away Today, you won’t have to worry about a thing. Their experienced agents will handle it all! They’ll get your resort booked, tickets purchased, add additional items of your choice to your package such as the Dining Plan or Memory Maker, make your dining reservations, book Enchanting Extras, and whatever else you may need!

Whether you’re making a ticket-only purchase or booking a vacation package, you’ll be in good hands working with Get Away Today. They have an amazing team that’s knowledgeable, trusted, and experienced.

Personal Experience with Disney World Customer Service

As I mentioned earlier, I have contacted Disney World Customer Service for a variety of different reasons over the years. From simple questions to more complex inquiries, I can honestly say that I have always left my conversations with Disney World Customer Service completely satisfied. My questions have always been answered and my needs have always been met.

Chatting with Disney World Customer Service

For my simpler inquiries that I didn’t need an immediate answer for, I reached out to Disney World Customer Service via Chat. I have used the Chat service before to ask questions about things such as entertainment. For one of my trips, it was unclear which firework show would be taking place at Magic Kingdom so I reached out to ask. I've also used Chat when I've had inquiries about things such as policies. When Covid restrictions were put into place a couple years ago, and policies were changing frequently, I wanted to clarify information about parking charges for my upcoming trip and reached out for that information.

While my Chat conversations have always happened relatively quickly, I do prefer to call in when I have a matter that I would like addressed more rapidly.

Calling Disney World Customer Service

For my most recent trip, my party and I were staying in two separate rooms. I called in to Disney World Customer Service to make a request that our rooms be next to each other. A little later on, Disney dropped a promotion that allowed us to upgraded our resort. After we upgraded our resort, I wanted to call back and make sure that the request to have our rooms next to each other was still in the system. When I called in to check, it was found that the request had actually dropped off of our reservation during the upgrade. Luckily, the Cast Member that I was speaking to on the phone was able to add the request back on without any issues.

I’ve also called in on multiple occasions to book Enchanting Extras. While many of these can be booked online, some you can only book by calling in. It’s also nice to be able to speak with a Cast Member who can fully see the availability (which sometimes differs from what the public can see online). I've called in to book Bibbidi Bobbidi Boutique, Guided Fishing Excursions, and In-Room Floral & Gifts.

Unfortunately, I’ve also called Disney World Customer Service for less appealing reasons. In 2020, I called in to cancel our Disney World vacation when talks of closures started to happen. Like always, the Cast Member was able to quickly and efficiently help me with my request.

The list could go on and on with my own personal experience with Disney World Customer Service. Like I said, no matter how big or small, my questions have always been answered and my requests have always been taken care of. I’ve personally never had an instance where I was dissatisfied with my Disney World Customer Service experience.

Can You Speak With Someone At Disney World?

One great thing about Disney World Customer Service is that when you speak with them, you’re speaking with an actual person! This is true even when you use the Chat service. You won’t have to deal with an endless loop of automatic responses on the Chat or pre-recorded responses that get you nowhere over the phone. You will be speaking with a Disney Cast Member the whole entire time. Generally, you’ll speak with that one Cast Member for the entirety of your conversation. Unlike other companies, it’s not common that you’ll need to be transferred multiple times to have all of your needs met.

The Disney World Cast Members in the Customer Service department are not only efficient, they're also personable. All of the Customer Service Cast Members that I’ve spoken with have gone above and beyond to make the conversation pleasant. Customer Service calls can often be boring and unpleasant, but the Cast Members in the Disney World Customer Service department make sure to bring their own magic and pixie dust into the conversation to make it a great experience.

What Can Disney World Customer Service Help With?

Disney World Customer Service is in place to help you with any and every part of your Walt Disney World Vacation. No matter how big or small, the Cast Members in the Customer Service department are there to help!

To begin your vacation, the Customer Service Cast Members can help you book your resort, add tickets, and create a vacation package. They will also assist you with anything you’d like to add to your package, such as a Dining Plan, Memory Maker, and a wide variety of Enchanting Extras.

If you need help with anything prior to your trip, don’t hesitate to reach out. They can help you with your online account, resort and ticket information, rescheduling, MagicBands, and so much more! Again, whether you’re a first timer who isn’t sure how things work yet or a frequent visitor who ran into an issue that you haven’t experienced yet, Disney World Customer Service is there for you!

Even after your trip, Cast Members are ready to help you with your needs. Missing some of your Disney PhotoPass pictures? Leave an item behind in your room? Have a comment or concern about something? They can help with all of that!

How To Contact Disney World Customer Service

There are multiple ways to get in touch with Disney World Customer Service. You can Call, Email, or Chat with them.

How to Call Disney World Customer Service

Disney World Customer Service phone lines are open from 7:00am to 11:00pm EST. For general help with your Disney World vacation, you can call Disney World Customer Service at (407) 939-5277. If you have a more specific topic that you’d like to call and discuss, you can call the following numbers.

Reservations and Tickets

• Disney Resort Hotel Reservations – (407) 934-7639
• Disney PhotoPass – (407) 560-4300
• New Tickets – (407) 934-7639
• Existing Tickets – (407) 934-7639
• Website Support – (407) 934-7639
• Guest Services Billing – (407) 828-5630
• Tours and Recreation – (407) 939-7529
• Annual Passholders – (407) 939-7277
• Group Reservations (10 Rooms or More) – (407) 939-1942
• My Disney Experience, MagicBand, and MagicBand+ – (407) 934-7639

Resort Hotel and Theme Park Information

• Non-Reservation Questions – (407) 939-2273
• My Past Walt Disney World Visit – (407) 939-6104
• Disability Services – (407) 560-2547

How to Email Disney World Customer Service

To email Disney World Customer Service, you'll need to visit their Email page by clicking here. Once you're there, you'll fill out a simple form. After you complete the form, a Customer Service Cast Member will get back to you with a response via email.

On the form, you'll be asked to enter your Name, Phone Number, and Email Address. You'll then select a Category and Subcategory that best fits your inquiry. The available Categories and Subcategories are:

• Account and Payments
  • Disney Account Payment Methods
  • Family & Friends
  • MagicBands and Cards
  • My Account Profile
• Annual Passholders
  • My Annual Pass Account
  • Passholder Calendar and Block Out Dates
• Disney Genie
  • Disney Genie, Genie+, and Lightning Lane
• Disney PhotoPass
  • App or Website Technical Issue
  • Expiring or Expired Photos
  • Memory Maker
  • Missing Photos
  • My Photo Purchase
  • Watermarked Photos
• Events, Recreation, and Leisure
  • Making, Managing, or Canceling Activity Reservations
• Food and Dining
  • Allergies and Special Diets
  • Making, Managing, or Canceling Dining Reservations
• Guest Services
  • Comments on My Recent Visit
  • Disability Access Service
  • I have a different concern
  • Information for Guests with Disabilities
  • Property Rules
• Hotel Reservations
  • Digital Room Key
  • Help With Booking a Disney Resort Hotel
  • Hotel Parking
  • My Hotel Bill & Folio
  • My Upcoming Hotel Reservation
• My Disney Experience App
  • App Feedback
• Tickets, Passes, and Theme Park Reservations
  • Disney MagicMobile
  • Group Ticket Sales
  • MagicBands and Cards
  • Manage My Theme Park Tickets
  • My Theme Park Reservations
  • My Ticket Purchase
• Transportation and Parking
  • Disney Skyliner
  • Getting Around
  • Hotel Parking
  • NextBus and Bus Schedules
  • Theme Park Parking

After you select a Category and Subcategory, you'll enter a Subject and your message. You'll also have the option to enter your Reservation or Confirmation Number if you have one available.

How to Chat with Disney World Customer Service

Disney World Customer Service Chat is available from 6:00am to 11:00pm EST. You can access the Chat service either online or or on the My Disney Experience App.

If you're on Disney World's website, a box labeled Chat will be available on the right side of the page. Simple click that box and the Chat will open. You'll be able to immediately type your message while you're connected to a Cast Member.

To access Chat on the My Disney Experience app, you'll need to first make sure that you're logged in. Then you'll click the Menu button in the bottom right corner, select Chat With Us, and then the Chat will open. Again, you'll immediately be able to type your message while being connected to a Cast Member.

What Is Contacting Disney World Customer Service Like?

Overall, contacting Disney World Customer Service is a very pleasant experience. It doesn’t take too long to get an email response back, the chat responses come quickly, and usually you don’t have to wait on hold too long to speak with someone on the phone.

On an average day, when calling in, you can expect to wait on hold for a Cast Member for about 10-15 minutes. While you’re on hold, you’ll be able to enjoy the soundtrack of rides and attractions around Walt Disney World. While it’s normally not a very long wait, it can be a long wait.

If you’re calling when a new promotion drops or tickets for a special event go on sale, it can be a very long wait. If you’re calling in for those promotions or tickets, it’s important that you don’t hang up. By staying on the line, you’re keeping your spot in line. On occasions when I’ve called and the lines were busy, they’ve given me a call-back option. If this is offered to you, your spot will be held in line and you’ll be able to hang up. When it’s your turn, they will call you! This is a nice way to avoid waiting on the phone for a long period of time.

However, if you’re calling for other reasons and there’s a long wait, if your matter doesn’t need immediate attention, I would suggest trying back later in the day or the following day. Don’t forget, you also have the option to use Chat or Email!

Disney World Customer Service

The Cast Members that make up the Disney World Customer Service Team are exceptional. No matter what issue, question, or concern you may have, they’re there to help and get everything figured out! They won’t end the conversation with you until you are completely satisfied and have your needs are met.

My experiences with Disney World Customer Service have always been great and I’m sure yours will be too. Never hesitate to reach out to them when you need to! Disney World Customer Service Cast Members will make sure that your vacation is as magical as possible!

Frequently Asked Questions