Universal Studios Hollywood Disability Accommodations 2025

The Universal Studios Hollywood provides a variety of accommodations for guests that cannot wait in conventional lines along with access to aids guests with disabilities may require.

Recently Universal has made steps towards changing their disability pass program which has resulted in guests being required to provide documentation to verify any disability requests.

Keep reading for the full overview of how the Universal Studios Hollywood disability pass works at Universal plus a full overview of all the accommodations at Universal.

This article has been checked for accuracy for 2025 and updated with all currently available information.

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Universal Attractions Assistance Pass

The Attractions Assistance Pass at Universal Studios Hollywood is similar to how the Disney Disability Access Service system works.

Guests with disabilities that qualify receive return times for attractions that are equal to the current standby wait time. Once it is time to return to the attraction, the guest and their group can access the Express Pass queue. For guests that struggle with waiting in conventional lines, the Attractions Assistance Pass allows guests to wait in a different area whether they enjoy another area of the park or sit down to rest until it's time to experience the ride.

Guests will need to provide prior documentation before applying for the AAP at Universal. Read more about the Attractions Assistance Pass for more information. 

Universal Studios Hollywood Mobility Disabilities

A shuttle is available to accommodate guests using wheeled mobile devices from the bottom of Universal Hollywood Drive to the hotels, the City Walk, and the actual theme park.

Guests not able to navigate the escalators between the lower and upper lots are able to use a shuttle. All trams can most often accommodate wheelchairs and ECVs but these must be fastened securely on the shuttle by a Universal employee.

Studio tour trams can accommodate wheelchairs as well but can not allow the ECVs aboard. Guests in wheelchairs have accessibility to all locations entering and throughout the park but NONE of the actual rides can accommodate the wheelchairs.

Wheelchair/ECV Rentals at Universal Studios Hollywood

Wheelchairs and electronic conveyance vehicles (ECV) are available for daily rental at the theme park. Wheelchair rental is $25/day and ECV costs a daily fee of $75.

Attractions, Rides, and Shows Accessibility

For shows and events, designated wheelchair locations are marked for guests using wheeled mobile devices. These shows include:

•  DreamWorks Theater Featuring Kung Fu Panda
•  Special Effects Show
•  Super Silly Fun Ride

Although the Studio Tours trams can accommodate manual wheelchairs, guests in ECVs must either transfer to a manual wheelchair or directly onto the tram itself. Again, NONE of the actual rides can accommodate wheelchairs. Guests wanting to board the following attractions must transfer directly onto the ride:

•  Flight of the Hippogriff
•  Harry Potter the Forbidden Journey
•  Revenge of the Mummy
•  Swirly Fun Ride
•  The Simpsons Ride
•  Transformers 3-D
•  WaterWorld

Guests With Hearing Disabilities

Universal Studios Hollywood offers several support options for guests who may have a hearing impairment as they strive to assist navigation of Universal Studios for guests with disabilities.

Available Devices

For assistive listening devices (headsets), guests should stop at guest relations to borrow a pair for the day.  Queues are equipped with amped audio for assistive listening which is also available at specified attractions including:

•  WaterWorld
•  Universal's Animal Actors
•  Special Effects Show

Closed Caption

Captioned monitoring is available at specific attractions upon request. Check with a team member for more information.

ASL

Video remote interpreting is available at guest relations and first aid stations. For guests in need of a live interpreter, it's best to contact guest relations at 1-800-864-8377 one week prior to visiting in order to make arrangements.

Guests With Visual Disabilities

Both large print and Braille dialogue and print are available for loan at guest relations to assist access to Universal Studios for guests with disabilities. If you're planning to ride the Studio Tour tram, only the large print dialogue scripts are available. But various show locations offer both:

• DreamWorks Theater Featuring Kung Fu Panda
• Frog Choir
• TriWizard Spirit Rally
• Special Effects Show

Guests with white canes can usually fold up and store the cane on the attraction or the attraction attendant can hold on to it during the ride.

Service Animals at Universal

Much like the Disney theme parks, both service dogs and service miniature horses are welcome at Universal Studios Hollywood. Overall, the animals are allowed into the retail, restaurant, and show locations. Regarding attractions and rides, it's best to consult the rider safety guidelines to deem if the animal is allowed. However, service animals are NOT allowed on the following due to safety issues:

•  Flight of the Hippogriff
•  Harry Potter and the Forbidden Journey
•  Revenge of the Mummy- The Ride

Oxygen Tanks

Guest with mobile oxygen tanks are allowed in most places in the park, but only on a few attractions including:

•  DreamWorks Theater Featuring Kung Fu Panda (with stationary seating only)
•  Special Effects Show
•  WaterWorld

Prosthetics

Most Universal Studios Hollywood rides and attractions are safe for guests who may be using a prosthetic limb or such. However, there are a few rides for which the safety guidelines remind guests to secure those limbs before boarding:

•  Flight of the Hippogriff
•  Harry Potter and the Forbidden Journey
•  Revenge of the Mummy- The Ride

Planning Your Vacation!

At Mickey Visit, we have been creating resources to help Universal and Disney visitors for many years. Our staff of writers continues to produce timely and helpful information for your Disney vacation. If you have not, consider signing up for our free newsletter. Also, we placed some more resources below to help you with your Disney planning. Happy planning!

• Navigating Universal Studios Hollywood 
• Universal Studios Hollywood Cheap Tickets
• The Wizarding World of Harry Potter at Universal Studios Theme Parks