It’s Never Good to Hear These Disney Cast Member Codes They Use to Communicate Right in Front of You

Disney Cast Members are specially trained to provide the ultimate Guest experience. No matter what their job entails, the goal is to create the happiest atmosphere for Guests to enjoy. While it’s important to keep the magic alive, real life does still happen.

When something goes wrong at Disney, the Cast Members never want to lead on that something less than magical is happening. To keep the unpleasant information under wraps, special verbiage is used.

Today, we’re going to take a look at some of the codes that Disney Cast Members use to discuss troublesome situations amongst themselves.

Signal 25

A Signal 25 is called when a Cast Member spots smoke or a fire. This code is most commonly used due to the aftermath of nighttime spectaculars and firework debris. However, a fire can of course happen at any time and at any location. A malfunctioning attraction may even start churning out smoke.

When this happens, the last thing Cast Members want to do is start a panic. Therefore, you won’t hear a Cast Member frantically radioing in a fire announcement. Instead, they will calmly call in a Signal 25 to have the situation taken care of.

Alpha Unit

Cast Members will call in for an Alpha Unit when a Guest or fellow Cast Member needs immediate medical attention. An Alpha Unit is essentially referring to a medical crew or ambulance. More often than not, Alpha Units are called in to assist with Guests who have passed out from dehydration or heat exhaustion. However, they are on call for any medical emergency that may be experienced.

This code is used to avoid drawing a crowd and unwanted help. Oftentimes, when hearing that someone needs medical help, other Guests want to assist. While they may indeed be qualified, it’s preferred that treatment is performed by the medical team that’s on call. Cast Members are able to call for the necessary help, while keeping the situation private, by calling for an Alpha Unit.

Signal 70

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Nobody wants to think about losing their child, especially during a magical Disney vacation. Unfortunately, though, it does happen. With the massive crowds, continuous movement, and the large layout of the parks, children can easily become separated from their parents and families.

When Cast Members come into contact with a lost child, a Signal 70 is called. The child will then be taken to the nearest Baby Care Center where they will be watched over until they are reunited with their trusted adults. Cast Members take it even further by stating that there's a “lost adult”. By not feeling like they are the ones that are lost, the child's stress and fear can be somewhat alleviated.

Many of us here at Mickey Visit frequently visit the parks with our children and know how scary a lost child situation can be. We’ve put our experiences together and have created a list of tips to help avoid losing your children at Disneyland and Walt Disney World. While nobody plans to lose their child, it’s always best to be prepared.

Code A / HEPA Cleanup / White Powder Alert

After a loved one passes, it’s a common practice to spread their ashes in a location that had a significant meaning to them. Disney holds a special place in the hearts of many. Because of this, it’s not uncommon for Guests to want to spread their loved one's ashes at the Disney Parks.

While human ashes are usually caught by security, there are occasions when Guests manage to get them through. Rides are the most common place that the ashes are spread, specifically Haunted Mansion.

There are multiple codes that you may hear when this happens: Code A, HEPA Cleanup, or White Powder Alert. All of these codes mean the same thing – human ashes have been spread and they need to be cleaned up.

If you plan on laying your loved one to rest at a Disney Park, they won’t be there for long. They’ll actually be sucked up inside a special vacuum and then disposed of. If you don’t want your loved one’s remains thrown out in the trash, don’t spread their ashes at Disney.

Treasured Guest

Treasured Guest may seem like an enduring term, but it’s actually far from it. If you hear someone being referred to as a Treasured Guest, it means that they’re being quite rude and difficult.

Cast Members will call in a situation with a Treasured Guest if things are starting to get out of hand and additional assistance from security is needed. If you happen to be nearby when this happens, it’s best to keep going about your business and not get involved.

And remember, always be kind to Cast Members. They’re the ones that make the magic happen for us all every day.

Customer

As a general rule, those visiting the Disney Parks are referred to as Guests. They are not called customers, as that sounds too transactional and less welcoming. However, there is one instance when the term customer is used.

If a Cast Member catches someone shoplifting, they will report the instance by calling in a situation with a “customer”. Security will come to the location, escort the shoplifter to a private area, and detain them until local authorities arrive.

Code V

When you combine Dole Whip, Popcorn, Mickey Pretzels, Ice Cream, and other foods with fast paced rides and attractions, it unsurprisingly leads to upset stomachs. If a Guest gets nauseous, but doesn’t make it to a trash can or restroom in time, a Code V is called in.

The V, of course, stands for vomit. Instead of broadly announcing that a Guest has thrown up on a ride or walkway, which may result in other Guests getting sick, it’s called in discreetly as a Code V. Cast Members will attempt to keep the mess out of sight from other Guests, often covering it up with rags, until the custodial crew comes to clean it up properly.

AFR

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If you’re in one of the Disney pools, you won’t want to hear the code AFR being used. AFR stands for “accidental fecal release”.  While it might not always be an accident, especially if a child is involved, the fact remains that the pool has now been transformed into a toilet bowl and everyone needs to get out.

After an AFR is called, the lifeguards make sure that all of the Guests exit the pool so it can be cleaned by the custodial crew. This process may be relatively quick or it may take a couple hours. Guests will not be able re-enter the pool until it’s completely sanitized and all of the chemicals in the water are balanced properly.

Code H + Code U

Code H and Code U are also used for situations like this, but more so within the parks and around the resorts. While Code H could simply stand for “human waste” and Code U can just as easily stand for “urine”, it’s said that these codes are references to Pooh Bear.

Oh bother..

Supposedly, Code H stands for “honey”, which is a direct reference to Winnie the Poo-h. Code U is meant to refer to a “Winnie” or wee, which is of course urine. I, too, would rather think about Pooh Bear when these messes happen. That tubby little cubby is much more appealing than the actual situation at hand.

Three Lifeguard Whistles

While Cast Members call for an Alpha Unit, the lifeguards at the pools and water parks also have a unique code that they use when medical attention is needed. At the pools, you’ll hear a series of whistles that the lifeguards use to communicate with each other. You’ll sometimes hear them whistle once, twice, or even three times.

Each number of whistles has its own unique meaning. When a lifeguard whistles three times, that means medical attention is needed. Three whistles means that someone in the pool area is sick or injured and is in need of help.

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