Get Away Today vs. Undercover Tourist- Finding Legit Cheap Disneyland Tickets

Get Away Today and Undercover Tourist are both legit travel companies that sell discounted Disneyland tickets. These two travel companies have worked with Disneyland for a considerable amount of years and are both well-known for vacation planning. They are often ranked against each other when it comes to the best price on discount Disneyland tickets and the services they provide. Here is our full breakdown of Get Away Today vs. Undercover Tourist.

Keep reading for our analysis of these two companies, the services they offer, and whether Get Away Today vs Undercover Tourist offers the best discount Disney tickets. We have booked with both Undercover Tourist and Get Away Today and provide our fair comparison of both below.

What you need to know: When you book your Disneyland tickets with Get Away Today via our private Mickey Visit link, they are less or the same price as Undercover Tourist Disneyland ticket prices and you benefit from the far superior Get Away Today customer service.

Get Away Today vs. Undercover Tourist: Best Customer Service?Haunted Mansion

Get Away Today has been working with Disneyland since 1990 and are the oldest ticket reseller. This long relationship, not just with Disneyland but the Anaheim area, provides a level of insight into vacation planning in Southern California that many other companies can’t beat.

This close relationship with the Anaheim area is demonstrated by Get Away Today employee knowledge of the resort. Each year Get Away Today takes its employees on a trip around the Disneyland Resort area, staying at multiple hotels. This yearly “fam” trip gives everyone working in their call centers a first-hand experience with the theme parks and personal knowledge of the hotels. This close relationship Get Away Today has with its employees enhances its customer service on so many levels. When you call to book a Disneyland vacation, you are talking to experts that frequently visit the area and the Disneyland Resort which is an essential firsthand experience.

Get Away Today is not just an online provider of Disneyland tickets but is a full-service travel agency that is committed to supporting you during your vacation. When you purchase discount tickets from Get Away Today, you will also receive the award-winning customer service from Get Away Today which is dedicated to assisting you through each step of your vacation. The employees at Get Away Today will devote their time to helping guests plan from the first phone call to assisting with potential emergencies when you arrive at your destination.

Undercover Tourist operates more in the genre of an online retailer and has a large call center. The size of this call center isn’t necessarily an advantage because the employees answering the phone don’t receive the same individual commitment you see over at Get Away Today. You might be talking to someone who has never even been to Disneyland and can only provide you with limited insight into your vacation based on the bullet points on the screen in front of them. They also tend to specialize more in Orlando travel which is another limitation they have when it comes to purchasing discount Disneyland tickets and planning a Southern Californian vacation. Another con against the customer service at Undercover Tourist is that the company was recently acquired by a larger e-commerce player which may lead to even further degradation of service.

I have first-hand experience using both of these companies although my relationship with Get Away Today is much stronger. I have consistently been impressed with how helpful, friendly, and accommodating all the employees are at Get Away Today. I have had many trips where I needed to make adjustments, switch hotels, switch ticket dates- you name it. And the folks at Get Away Today have helped me each time with no complaints when I have used their Peace of Mind plan (details on the ticket insurance plans below). Everyone I work with there is always kind. In this area of Get Away Today vs. Undercover Tourist, Get Away Today wins.

Does Get Away Today or Undercover Tourist Have Better Disneyland Prices?Matterhorn Finding Nemo

If you are NOT using our discount Disneyland ticket link which loads exclusively lower prices for our readers, Undercover Tourist’s prices for Disneyland tickets may be cheaper than Get Away Today’s Disneyland ticket prices by a few dollars.

However, we negotiated a deal with Get Away Today to price beat or match the prices Undercover Tourist offers. These are exclusive to Mickey Visit. This is just another reason why we love working with Get Away Today, we were able to secure the lowest possible rates for Disneyland tickets just for our readers.

So while their prices might be the same, you are getting a far more personal experience booking with Get Away Today with their high-standing customer service.

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Remember: the only way to get these prices for Disneyland tickets is to use our link, without it you will see the higher price of tickets. Make sure to click through one of our private links for access to the private lower prices.

Booking Discount Disneyland Hotel Packages

Get Away Today vs Undercover Tourist- Disneyland Hotel

Get Away Today’s long-standing partnership with the Good Neighbor hotels in Anaheim also allow them to provide the best discounts on hotel rates and perks in the Disneyland area.

Many of the hotels that partner with Get Away Today will offer perks like free breakfast, free nights, free parking, waived resort fees, and more. When you’re on the Get Away Today website, look at the hotel description to see what perks are offered as the offerings vary by hotel. They also offer discount night stays at Disney-owned property hotels which can be a great way to save money and be close to the magic. Their rates for the Disneyland on-site hotels are consistently cheaper than what you will see on the Disneyland website and they can also apply any existing Disney promotions to those rates too.

Another perk of Get Away Today’s relationship with local Anaheim hotels results in the hotels setting aside their best quality rooms for Get Away Today customers. You will more likely have your room requests honored if you are a Get Away Today customer and may even get an upgraded room at no charge. This has happened to me in the past when we were upgraded to a larger room just because we booked with Get Away Today.

If you plan on booking a full Disneyland ticket and hotel package, using Get Away Today will consistently get you the best prices. I am a budget traveler and I price-match every Disneyland travel package I use. I have never found a deal (AAA members, Costco, etc.) to beat out the prices Get Away Today offers. That is an impressive claim to fame.

In comparison, another mark against Undercover Tourist in this category is they only provide booking for the on-property Disneyland Hotels (Grand Californian, Disneyland Hotel, Paradise Pier- soon to be Pixar Place) and do not provide discount rates for any of the Anaheim area hotels. In this scenario, Get Away Today easily wins this comparison.

Get Away Today vs. Undercover Tourist: Longest Disney Partner?

Get Away Today is one of the longest-standing partners of Disneyland and has worked to help guests plan vacations to Disneyland since 1990. They are one of the most well-known companies in the Southern California area and one of the leading providers of Disneyland vacations.

Undercover Tourist has been operating since 2002 and is a reputable company for providing discount theme park vacations. They are a legitimate company with numerous offerings for discount theme park tickets including Disneyland. Undercover Tourist operates more as an online retailer with much less of an emphasis on customer service and support than Get Away Today.

In this category of Get Away Today vs Undercover Tourist, Get Away Today easily wins due to its long-standing history as a company since the 90s and its history with Disneyland.

Who Has the Best Ticket Insurance Options?Get Away Today Undercover Tourist Pixar Pier

Get Away Today offers its own version of travel insurance called the Peace of Mind plan. For a $75 fee, you get the flexibility to make any reservation changes (excluding airfare) up to 72 hours before your check-in date without any penalties. The Peace of Mind Plan will waive any change, reschedule, or cancellation fees. It must be purchased at the time of booking to qualify.

The Peace of Mind Plan can also be added for a ticket-only purchase if you are worried about needing to make any changes to your tickets. This plan is extremely helpful if you are booking far in advance but may not always be necessary if you are certain about your travel dates. However, you can change your ticket dates without having the Peace of Mind plan if you need to change your arrival day. If you need a refund and you didn’t add the Peace of Mind Plan, then it’s a $50 fee.

Get Away Today also offers a layaway plan. If you want to utilize the layaway plan, you just need to put $175 down on your trip with $99 of that being the nonrefundable layaway fee. Once your vacation is put on layaway, you can make payments of any amount and how often you like until your vacation. As long as your trip is paid in full five days before your departure date, you will be good to go. This makes saving for a Disney vacation much more accessible for families so you have your dates locked in and then you can make payments as you can.

The Get Away Today Layaway Plan is available for all Get Away Today vacations at Disneyland Resort, San Diego, Carlsbad, and Universal Studios Hollywood destinations

Over at Undercover Tourist, they have their own set of policies that apply to their Disneyland tickets. E-Tickets are refundable for 365 days from the date of purchase as long as they haven’t been used, expired, modified, or exchanged. For this return policy, only 95% of the items total will be refunded. Undercover Tourist keeps the remaining 5% fee to cover the inconvenience.

They also state that they are unable to make changes to e-tickets. This is probably the biggest downside of Undercover Tourist’s policy. As we all know, plans can change and not having the ability to make a change is a big inconvenience. The only option is to refund your tickets and rebook.

My experience with Undercover Tourist was much less impressive when I purchased tickets to Universal Orlando in the past. I needed to modify my dates and it took a long time of sitting on hold (not usually an issue with Get Away Today) before I could get in touch with anyone. I was not able to modify the dates for my ticket or make any changes because of this policy. I tried to reach out to Universal Orlando individually to change my ticket date but Universal was not able to make changes to tickets bought through a reseller, only the reseller has that ability. It was a disappointing experience but more so in the way the customer service handled the situation. It wasn’t the most friendly conversation and the only option for me was a refund for only 95% of my ticket cost which I did end up utilizing so I could purchase a ticket for the date we needed to switch to.

You can easily see the difference between the two call centers when posed with a problem like this. The handling of any problems at Undercover Tourist is treated like a corporate playbook while my experiences at Get Away Today have consistently been more personal. While the vacation package protections at Get Away Today come at an additional cost, it has been worth it in my experience to have that flexibility and peace of mind (hence the name of the travel protection!) when planning such a costly trip.

Get Away Today vs. Undercover Tourist: Best Freebies?Storybook Land

Get Away Today offers all their customers that book Disneyland packages up to $300 worth of printable coupons, lanyards, and vacation printables. Once you confirm your booking with Get Away Today, you will receive an email filled with coupons for local Anaheim restaurants in Downtown Disney, near the Disneyland Resort, entertainment venues, and more. One of our favorite coupons has always been the 10% off dinner at Naples in Downtown Disney! There’s a huge variety of coupons for restaurants and entertainment in Anaheim, LA, and San Diego.

Once you arrive at the hotel, you just present your Get Away Today voucher (you will receive this in the email after your booking) to receive a complimentary Get Away Today lanyard for every person in your party.

The vacation printables include countdown calendars and activities, packing lists, and other fun ideas to get your family stoked about your upcoming vacation.

Undercover Tourist does not offer any freebies or coupons upon purchasing tickets that we could find. Their website does offer planning resources that tend to be a bit more extensive than Get Away Today but this is also the reason Get Away Today partners with Disney travel planning websites (like Mickey Visit!) to direct their guests to the best Disney vacation planning. You can read our full guide to starting your Disneyland trip planning to see the wide range of topics we cover to prepare guests.

Overall, in our comparison of Get Away Today vs Undercover Tourist- it is pretty easy to see that Get Away Today comes out on top when planning a Disneyland Resort vacation, especially when you add in the additional Mickey Visit ticket discount. They have the best discounts on Disney hotels, longer experience planning in the Anaheim area, and great customer service.

Ready to Plan Your Trip to Disneyland?

Keep reading our blog to keep you updated on everything you need to know to prepare for a Disney Parks vacation! We have a team of writers working hard to keep you updated weekly on events in the parks and tips for navigating the magic. Subscribe to our free deals newsletter to receive helpful planning information, exclusive Disney deals, and access to the lowest-priced Disney tickets anywhere. You can find more information on planning your vacation here:

Disclosure: We have used all the products recommended on Mickey Visit. We may receive compensation when you click on links to some products featured.

About Lindsay Brookshier

Lindsay is a college English instructor and has years of writing experience through various nonprofits, charities, newspapers, and online magazines. As the content director of Mickey Visit, she oversees article content and leads our fantastic team of writers to meet guest vacation needs. You can still find her writing weekly content to help make your Disney Parks trip fantastic here on Mickey Visit and Disney Dose- you can also view her recently featured posts on Disney Parks travel on Visit Anaheim, Nerd Wallet and SFGate. Lindsay comes from a dedicated Disney family and enjoys taking her son to the Disney parks as often as possible.

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