Disney’s New PhotoPass AI Test Draws Guest Complaints and Privacy Questions

Social media posts went viral this week over Disney PhotoPass photographers testing out generative AI as a type of new “Magic Shot” that guests can try out.

These posts instantly divided fans and raised questions about how Disney is planning to incorporate AI into their PhotoPass photography and what the future results of this test might look like. Mickey Visit brings you the latest Disney news and planning resources, including the Disney World October popcorn buckets and the upcoming ride closures for both Disneyland and Disney World.

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Disney World PhotoPass Using AI on Guest Photos

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Multiple social media posts went viral this week for a new AI-generated PhotoPass shot that was being offered to guests in front of the Haunted Mansion. The new AI-generated photos appear to be a form of a Magic Shot that transforms guests into the iconic busts from the attraction. You can see an example of this below:

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Many commenters praised the new PhotoPass shot, tagging family and friends in the comments to add to their bucket lists for upcoming trips and expressing their disappointment that they missed out on the new photo opportunity.

However, not all feedback was positive. One commenter quickly pointed out, “Oh… that’s just using AI to generate images using your face… this isn’t real, right?” The original poster replied, sharing that she was told it was a real test and going on to say, “I’m not sure what you mean by real- I have magic shots of my kids holding tinkerbell in their hand from 10 years ago… that wasn’t “real” either but it sure was magical!”

This seems to be a point of contention in the varied feedback from guests, with many comparing it to the popular Magic Shots that use Photoshop to add characters or backgrounds to photos. But not everyone agrees that the technology is the same, with one commenter saying, “bit of a difference superimposing a character into a photo to running people’s photos through an AI filter.”

Other comments also pointed out the ethics of paying for PhotoPass when generative AI is free, and many guests can recreate these photos themselves. Some commenters even included their own versions of the photos in the comments using ChatGPT and other generative AI platforms.

Haunted Mansion exterior

According to another guest who shared their photos, this was described to them as a new “Magic Shot PhotoPass test.” That post instantly divided fans in a popular Disney World Facebook group, with many fans outraged at the use of generative AI as a form of a PhotoPass feature and questioning issues surrounding data consent with Disney World sharing guest photos with AI technology. The post has now been deleted, although screenshots of it have been shared widely on X and other social media platforms.

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It does appear the test is currently optional, based on those who shared their experience with the test. If Disney does decide to add generative AI photos to guest accounts without consent, particularly given the ethical concerns surrounding the sharing of personal data with AI platforms, it could become a significant point of concern for guests. One commenter pointed out exactly that, saying, “Thankfully, it does appear the photos are optional.”

Disney has begun to increasingly describe AI as a technology intended to “enhance the guest experience.” The news of this new AI-generated PhotoPass feature comes shortly after Disney began rolling out tests for AI-powered tools to make planning easier for guests.

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About Lindsay Brookshier

Lindsay Brookshier has been recognized as a Disney expert since 2017 and has been featured by outlets including CNBC, SFGate, NerdWallet, and Visit Anaheim. She holds a Master’s degree in English and visits Disneyland, Walt Disney World, Universal Studios Hollywood, and Universal Orlando multiple times each year, giving her first hand insight into park operations, seasonal trends, crowd patterns, and touring strategies.

Her experience also extends to Disney Cruise Line, where she has sailed on every class of ship, visited both of Disney’s private islands, and participated in specialty sailings such as Marvel Day at Sea and Very MerryTime cruises. This depth of travel allows her to provide practical, data informed travel guidance across Disney Parks, Disney Cruise Line, Universal theme parks, and related destinations.

As Content Director of Mickey Visit, Lindsay oversees editorial strategy and daily content. She also leads the development and analysis of Mickey Visit’s crowd calendars, using historical wait time data, ticket pricing trends, and seasonal attendance patterns to forecast park crowd levels. Lindsay writes touring plans, authors in depth reviews, and offers expert analysis on Disney experiences. She also serves as an expert on Disney discounts and merchandise, tracking ticket offers, hotel promotions, seasonal deals, major merchandise collaborations, and collectible releases across the parks and online.

Lindsay comes from a lifelong Disney family and has been visiting Disneyland since the 1990s. She is currently planning a Disney Cruise Line wedding and her favorite ride is the Haunted Mansion.

See her Muck Rack profile here.

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